ViVoice

Voice Assistant with the power of Vietnamese multi-regional dialects recognition

Powered by cutting edge technologies such as artificial intelligence, big data analysis, natural language processing, ViVi has the ability to assist users to perform hands-free tasks through voice commands. The product is developed for flexible application in the ecosystem solutions in smart automobile, smart speaker, smart home, etc

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ViVoice

Optimizing operations through call center automation

0 80 ^%

Calls Resolved Without Human Assistance

> 0 40 ^%

Increase in Customer Satisfaction

0 24 ^/7

Continuous and Stable Operation

Outstanding Features

AI-powered voice technology excels in local accent understanding, emotional speech synthesis, noise handling, voice detection, smart interruption, and embedded voice biometrics.

AI technology offers multiple intent recognition, complex context handling, smart data extraction, retrieval of relevant enterprise knowledge base data (RAG), and human-like responsiveness with extremely low latency (1-3 seconds).

Flow builder enables flexible conversation AI design with drag-and-drop scenario creation, seamless expansion and integration with third-party APIs, easy updates and testing, and intuitive model configuration through the user interface.

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Why choose

VinVoice?

01.

Operations Optimization

40% reduction (~2.4 minutes) in average call handling time (AHT)

Resolve more than 80% of automated care calls without human assistance

02.

Customer Retention

10% increase in customer satisfaction rate

Increase customer retention rate, prevent them from switching to competitors’ services/products

03.

Increasing Opportunities

Detect purchase intent and forward calls to the right customer service staff in charge

Automatically generate a list of potential customers

Personalize the customer experience

Partners and Clients

Successful Projects

The virtual assistant ViVi offers an exciting experience in the VF e34 electric car.

ViVi Virtual Assistant is an intelligent voice control system developed by VinBigData (a member of Vingroup), built on world-class technologies such as Artificial Intelligence (AI), Big Data analytics, and Natural Language Processing (NLP). Backed by a team of globally recognized professors, PhDs, and technology experts, ViVi stands out with its exceptional command of...